Below FAQ are some common concerns of our customers before buying from us.
If you have other questions, please just send it to info@lepusuk.com.
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- Pre Sale Questions
- Order Related
Pre Sale Questions
Lepus Clothing is a startup fashion brand committed to offering high-quality, stylish, and 100% cotton knitted apparel. We have recently launched a collection that includes caps, polo shirts, t-shirts, trousers, and shorts.
Our uniqueness lies in our dedication to using 100% cotton knitted from scratch. This ensures that our products are not only comfortable and breathable but also durable and environmentally friendly.
We provide a detailed size guide on our website for each product category. Please refer to the measurements listed to find your perfect fit. If you need further assistance, our customer service team is here to help.
To ensure the longevity of your 100% cotton garments, we recommend washing them in cold water and laying them flat to dry. Avoid using bleach or harsh detergents. Each item comes with specific care instructions on the label for your convenience.
We offer a 30-day return policy for unused and unworn items with the original tags attached. To initiate a return, please visit our Returns page and follow the instructions provided. Refunds will be processed within 7-10 business days after we receive the returned items.
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. For more details, please check our Shipping Information page.
Yes, we are committed to sustainability. All our products are made from 100% cotton knitted from scratch, ensuring they are eco-friendly and responsibly produced.
Order Related
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your Lepus Clothing account to view your order status
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed through a secure payment gateway to ensure your personal information is protected.
Our customer service team is here to assist you. You can reach us via email at support@lepusclothing.com, or by using the contact form on our website. We aim to respond to all inquiries within 24 hours.
Yes, we offer digital gift cards that can be purchased on our website. They are available in various denominations and can be used for any product on our site.